Privacy Policy

At New York Gold Market, located at 33W 47th Street, Window #2, New York, NY 10036, your privacy is extremely important to us. We strive to protect your personal information and ensure that it remains confidential. We do not share your personally identifiable information with third parties, unless explicitly stated in this policy.

Topics Covered in This Privacy Policy:

  • Types of Information We Collect
  • How We Use Your Personal Information
  • How We Protect Your Personal Information
  • How We Disclose Your Personal Information
  • Your Rights Regarding Your Personal Information
  • Updates to This Policy

Types of Information We Collect

We collect both personal and non-personal information. Personal Information refers to details that can identify an individual, such as:

  • Identifiers: Name, date of birth, username, and other details that can uniquely identify you.
  • Contact Information: Shipping and billing addresses, email addresses, and phone numbers.
  • Financial Information: Payment details such as bank account information, credit/debit card numbers, and PayPal account details.
  • Professional Information: Job title and company name, if applicable.
  • Profile Information: Order history, product preferences, feedback, and survey responses.
  • Usage Data: How you use our website and services.
  • Device Information: IP address, browser type, operating system, and other online activity-related data.
  • Marketing Information: Your consent for receiving marketing and communications preferences.

We also collect non-personal information that cannot identify you directly. However, if this information is combined with personal data, it may become identifiable, and we treat it as personal information.

How We Collect Your Personal Information

We gather personal information in various ways, including when you:

  • Create an account or make a purchase with us.
  • Fill out forms, such as our “Contact Us” form or customer surveys.
  • Use the live chat or other interactive tools on our site.
  • Contact us through phone, email, or social media.
  • Interact with our services in any other way.

How We Use Your Personal Information

Your personal information is primarily used to provide a secure, personalized, and efficient experience. Some of the ways we use your information include:

  • Processing and fulfilling your orders.
  • Improving our website and customer service.
  • Communicating with you about your purchases or inquiries.
  • Sending promotional emails if you’ve opted into our marketing communications.
  • Ensuring the security of your account and transactions.
  • Complying with legal and regulatory requirements.

We may use anonymous or aggregated data (e.g., page views, browsing activity) for analytical purposes or to improve our website's functionality.

How We Protect Your Personal Information

We use SSL (Secure Socket Layer) encryption to protect your sensitive data, including during checkout and login processes. Our website follows PCI-DSS (Payment Card Industry Data Security Standard) guidelines to protect credit card information. Though no security system is completely foolproof, we strive to implement industry-standard measures to protect your personal information from unauthorized access or misuse.

How We Disclose Your Personal Information

We do not sell or rent your personal information. However, we may disclose your information in the following circumstances:

  • Service Providers: We work with trusted third-party service providers who assist with services like payment processing, website hosting, and customer support. These providers are contractually obligated to protect your information.
  • Legal Compliance: We may disclose personal information to comply with legal obligations, protect our rights, or prevent unlawful activities.
  • Business Transfers: If our business undergoes a merger, acquisition, or sale, your personal information may be transferred as part of the transaction.

We also may share aggregated customer data for analytical purposes, but this data will not personally identify you.

Your Rights Regarding Your Personal Information

You have the right to access, update, or delete your personal information. In addition, you can:

  • Request a copy of the personal data we have collected about you.
  • Request correction of any inaccuracies in your personal data.
  • Opt out of receiving marketing communications.
  • Request the deletion of your personal data, subject to applicable legal exceptions.

If you wish to exercise any of these rights, please contact us at Newyorkgoldmarket@gmail.com.

California Privacy Rights

In accordance with the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal data:

  • Right to Access: Request access to personal data we’ve collected in the last 12 months.
  • Right to Delete: Request deletion of your personal data (subject to certain exemptions).
  • Right to Opt-Out: Opt out of the sale of your personal data.

For more information or to exercise your rights, please contact us at Newyorkgoldmarket@gmail.com or call 917-204-0009 / 917-388-3378.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review the policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

New York Gold Market
33W 47th Street, Window #2, New York, NY 10036
Email: Newyorkgoldmarket@gmail.com
Phone: 917-204-0009, 917-388-3378