Shipping & Returns

Shipping Policy

At New York Gold Market, we are committed to ensuring a secure and efficient shipping process for all our gold, silver, and diamond products.
  • Order Processing:

    All orders are processed within 1-2 business days after payment confirmation.

  • Shipping Options:

    We provide insured shipping through trusted carriers like FedEx, UPS, and USPS for both domestic and international deliveries.

  • Delivery Estimates:

    Domestic shipments typically arrive within 2-5 business days, while international orders may take 5-10 business days, depending on the destination.

  • Tracking & Insurance:

    Every shipment is fully insured and comes with a tracking number for real-time monitoring.

  • Other Inquiries

    For any shipping-related inquiries, please reach out to our customer service team at (917)204-0009 or Write us at Newyorkgoldmarket@gmail.com.

Returns & Refunds

At New York Gold Market, we stand by the quality of our products and strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you must notify our customer service team within three (3) days of receiving your order by calling (917)204-0009 or emailing Newyorkgoldmarket@gmail.com.
  • Return Authorization:

    No returns will be accepted without prior approval from our customer service team. Unauthorized returns will not be processed.

  • Return Conditions:

    Items must be in their original packaging, unused, and untampered to qualify for a refund or replacement.

  • Shipping Costs:

    The original shipping and handling charges are non-refundable. Customers may be responsible for return shipping costs and any depreciation in product value.

  • Restocking Fee:

    Returns may be subject to a 5% restocking fee based on the nature of the return.

  • Refund or Replacement:

    The decision to issue a refund or provide a replacement rests solely with New York Gold Market. If an exchange is requested and an identical item is unavailable, we reserve the right to issue a refund instead.

  • Need Support

    For more details or to initiate a return, please contact our customer support team at (917)204-0009 or write us at Newyorkgoldmarket@gmail.com.